Do you struggle to handle order volumes during peak trading periods? Are there times each year, like Christmas, where you get more orders than your current team can handle? When you launch a new product, are you rushed off your feet handling orders?
Freelance order processors
Outsourcing order processing to remote freelance order processors, is an effective way to handle short, intensive, busy periods.
To take incoming calls from customers via telephone, fax and email.
To ensure orders and sample requests are processed immediately.
To advise customers of any delays or problems and continue to keep them informed.
If you're new to this way of working, outsourcing tasks to a freelancer might feel risky. In this guide, there are some tactics you can use to reduce the risk of hiring a freelancer for the first time.